Privacy Policy
Privacy Policy
We created this Privacy Policy to address any concerns you may have about your Personally Identifiable Information (PII) and how it is used online. Personally Identifiable Information or Personal Data is any data that could potentially identify a specific individual.
At Vetomall.com, we do everything we can to protect your privacy and personal data. Reading this section of our Website will help you understand how we collect, use, disclose, and process information related to you.
This Privacy Policy forms an integral part of Vetomall.com (“our Website”). It covers our use of the information we collect about you when you use our Website. By using our Website and entering your personal data, you agree to our way of handling your information as described in this Privacy Policy.
Privacy Policy Changes
From time to time, we may enter amendments to this Privacy Policy in order to take into account new/amended laws, rules, and developments happening in Lebanon and around the world. We will post the revised Policy as soon as we amend it and it shall enter into force once it is online. By continuing to use our Website, you agree to our continued handling of your information as per our new revised Privacy Policy.
The Types of Information We Collect
Personally Identifiable Information
When signing up to Vetomall.com or placing an order, you will be asked for personal data, including but not limited to your name, address, phone number, email, credit card information, and other information. This is not only essential to help us deliver your order, but also to provide you with the best tailored user experience possible.
Financial Information
Upon checkout after you place your order, we will ask you for your credit card details in order to process your bill and payment if you are paying online. We guarantee you that this information will remain protected.
Transaction Information
We will collect data about the orders and purchases you carry out using our Website; however, we only do this in relation to your activities on our Website and for no other reason whatsoever.
Information about Your Device
We may collect your Internet Protocol (IP) address in order to analyze user trends and improve the experience we deliver to you. Our IT team also collects data on the way you use, browse, and navigate our Website. This might include the browser you use, the time you spend on our Website, and other relevant information.
When Do We Collect Your Information
We collect information from you when you sign up, log in, place an order, enter your personal information, navigate our Website, add a comment to a blog post, register for our newsletter, or send us a message through the Contact Us section.
How Do We Use Your Personal Data
We only use your Personal Data to:
- Perform statistical studies. However, when we do use such data for statistical purposes, your personal information remains anonymous at all times.
- Improve and enhance our Website to better cater to your needs.
- Personalize your journey on the website and deliver content and offers that better suit you based on previous orders and items you added to your Shopping Cart.
- Follow up with you after you send us a message.
- Prevent illegal activities and screen fraud.
- Get our money when you place an order and decide to pay online.
- Send you the emails that only interest you, unless you have chosen not to receive emails from us.
We will not in any way disclose or sell your Personal Data to any third parties. We only share such data with third parties in compliance with this Privacy Policy.
All comments, posts, and tweets that you publically post about our website are deemed public. Hence, we are entitled to use them for marketing purposes. This means that by posting anything to social media, blogs, forums, etc., about our Website, you agree to us using such content to market our services.
Otherwise, we will only disclose your personal information to third parties with your express permission.
How Do We Protect Your Information
We scan our Website all the time for security errors and malware in order to provide you with the safest and smoothest visit possible.
We keep your personal data in secured networks. Only a limited number of people can access these systems. Those people are required by Non-Disclosure Agreements to keep your information confidential. Moreover, all payment/credit card-related information is encrypted using Secure Socket Layer (SSL) and all transactions are processed through a gateway provider. Hence, we do not store or process any such information on our own servers.
What Are “Cookies” and Why Do We Use Them?
Cookies are small files that a website or its service provider moves to your computer through your browser (if you allow it). Cookies allow the systems of this site or service provider to recognize your browser and remember certain information about it. For example, we, at Vetomall.com, use cookies to help us remember the items you put in your shopping cart and to understand your preferences based on your current and previous visits to the website. We may also use cookies to compile data about traffic to the website and users’ interaction with it in order to offer you better tools and services.
You may choose to let your computer notify you every time a cookie is sent your way or opt for turning off cookies altogether. You can do this through your browser settings. If you do turn off cookies, you might not be able to benefit from some features on our Website, which help improve your experience on it.
Can You Edit or Remove Information You Have Already Entered on Our Website?
You can request to have your information removed or edited by sending us a message in the Contact Us section.
Information Disclosure
Although we are committed to protecting your privacy, we are legally bound to disclose your personal information in some cases, including:
- If we have to comply with a legal obligation
- If we have to protect and defend the rights or property of Vetomall.com
- If we believe in good faith that our disclosure of your information is necessary to protect you from a financial loss or other harm
- To report suspected illegal activity
- To investigate a potential breach of our Terms of Service
This non-disclosure to third parties does not include our Website hosting partners and other parties who assist us in operating our Website or serving you, so long as those parties have signed a Non-Disclosure Agreement with us.
Other than that, we may provide other parties, from time to time, with non-personally identifiable information about our Website users for marketing or other uses.
Service Providers
We work with third parties to facilitate our operation of the website. We refer to those third parties as service providers. These may provide our Website on our behalf, perform website-related services, or help us analyze how our Website is being used. These third parties only access your personal information to carry out these tasks and are obligated not to use it for any other purpose. Such third parties include:
• Google Analytics
• Google AdSense Advertising
• Payment processors
Third-Party Websites
We do not include or offer third-party products or services on our Website.
Our Website may contain links to other websites. We are not responsible for the privacy practices of such other websites. In this case, we recommend that you read their privacy policies so you can understand how your personal information will be processed by these websites. Our Privacy Policy applies solely to your Personal Data that we collect through your use of our Website.
Username and Password
In order to log in to your account or place an order, you must enter your username and password. We recommend that you choose a password that has a combination of special characters, numbers, and lower- and upper-case letters. Do not share your username and password with anyone and if you are concerned that your password has been compromised, change it immediately.
Contacting Us
If you have any questions or inquiries about this Privacy Policy, please do not hesitate to contact us either by sending us a message via the Contact Us section or by calling our offices at 00961-9-914882.